FAQ's
Common questions we get asked
Have a different question? No problem, simply contact us by phone or email and we'll be happy to answer your query.
What services do you actually provide?
"We’re your one-stop shop for facilities management! From daily cleaning and pest control to security, maintenance, and waste management—we handle it all. Think of us as your behind-the-scenes team keeping everything running smoothly."
Do you use harmful chemicals?
"No! We prioritise green cleaning products that are tough on dirt but gentle on the planet (and your staff). All our chemicals are eco-certified, non-toxic, and safe for kids, pets, and allergy sufferers."
How do you handle emergencies (e.g., floods, pest infestations)?
"We’ve got a 24/7 rapid-response team for ‘oh no!’ moments. Whether it’s a burst pipe at midnight or a wasp nest in your lobby, we’ll be there fast with the right solution."
Can you work outside business hours?
"Of course! Early birds, night owls, weekends—we adapt to your schedule. No one wants cleaners vacuuming during a board meeting!"
Do you provide your own equipment/supplies?
"Yes, we bring everything (even the mops!). But if you’ve got a favourite eco-friendly hand soap, we’re happy to use yours too."
Are your staff trained and vetted?
"Absolutely! Every team member passes thorough background checks and gets ongoing training—not just in cleaning methods but also safety, customer service, and even eco-friendly practices. No shortcuts here!"
What if I’m not happy with the service?
"Tell us straight away! We’ll fix it within 24 hours—no excuses. Your account manager’s number is always on speed dial, and we track feedback to keep improving."
Are you insured and compliant?
"Totally covered. We’re fully insured and up-to-date with all UK regs (like HSE and COSHH). Paperwork isn’t fun, but we’ve nailed it so you don’t have to worry."
What’s your pricing like?
"Transparent and flexible. We’ll tailor a plan to your budget—whether it’s a one-off deep clean or a 24/7 multi-service contract. No nasty surprises, ever."
How do you measure your performance?
"We track everything: customer feedback, inspection scores, even how many coffee stains we’ve vanquished (ok, maybe not that last one). You’ll get regular reports—so you see the value, not just the invoice."