Washroom & Hygiene

About Us

Maintaining clean, safe, and well-stocked washroom facilities in commercial, public, and industrial buildings.

These services are essential for ensuring hygiene compliance, user comfort, and infection control.

Scalable FM Solutions

Expert facilities management – tailored solutions for spaces of every size – perfect for your space, whether 500 or 500,000 sq ft - No job too big. No detail too small

Experienced

When experience matters – Your facilities in expert hands – built on 20+ years of sector experience

The Right People

At our core are talented, dedicated professionals who take pride in putting customers first - this is the foundation of our success.

Key Components of our Washroom & Hygiene Services:

Heritage FM offer washroom & hygiene services as part of Integrated FM or Hard FM contracts

  • Regular deep cleaning of toilets, sinks, urinals, and floors.

  • Disinfection of high-touch surfaces (door handles, taps, dispensers).

  • Odour control measures (air fresheners, sanitizing blocks).

Provision and replenishment of essentials such as:

    • Toilet paper

    • Hand soap & sanitizer

    • Paper towels or hand dryers

    • Feminine hygiene products

    • Nappy disposal units (in family-friendly facilities)

  • Checking and fixing leaks, blockages, or faulty dispensers.

  • Ensuring hand dryers, taps, and flush systems are operational.

  • Replacing damaged fixtures (soap dispensers, mirrors, cubicle doors).

  • Adhering to UK health & safety regulations (e.g., HSE, COSHH, Workplace (Health, Safety and Welfare) Regulations 1992).

  • Implementing infection control measures (especially post-COVID-19).

  • Conducting hygiene audits and reporting on service levels.

  • Waterless urinals (for water efficiency).

  • Touch-free technology (sensor taps, automatic soap dispensers).

  • Antimicrobial surfaces to reduce germ spread.

  • Health & Safety – Reduces the risk of infections and ensures compliance with workplace welfare laws.

  • User Satisfaction – A well-maintained washroom improves occupant experience (in offices, hospitals, schools, etc.).

  • Sustainability – Many FM providers now offer eco-friendly products (recycled toilet paper, water-saving devices).

  • Brand Reputation – Poor washroom hygiene can negatively impact a business’s image.

Sustainability

Committed To Keep People Healthy & Safe

Building a brighter future—for communities, people, and the planet.

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We Follow Best Practices

We create safe, secure workplaces—so you can focus on what matters most, with the confidence that your facilities are in expert hands.

  • Sustainablility
  • On Time, On Budget
  • Modern Technology
  • Professional Staff

Trust and Worth

Our Accreditations

NICEIC approved contractor
Constructionline Gold Member
GAS SAFE accreditation
CHAS accreditation Advanced Badge

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Frequently Asked Questions

We are based in Croydon, Surrey, and offer an exceptional quality of service nationwide.

Offering a proactive team across all the facility management sectors

We offer flexible terms (short term/long term), fixed fee, pay-as-you-go and tiered plans. 

Yes, sustainability is core to our service delivery. We offer a full range of green cleaning solutions designed to reduce environmental impact without compromising on hygiene standards. This includes:

  • Eco-certified products: We use only EU Ecolabel/Green Seal-certified chemicals that are non-toxic, biodegradable, and allergen-free.

  • Resource efficiency: Microfiber technology and water-saving systems to reduce waste by up to 30% vs. traditional methods.

  • Circular practices: Battery-powered equipment, recycled packaging, and zero single-use plastics across our operations.

  • Carbon-reduction programs: Including electric fleet vehicles and localized supply chains to cut emissions.